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How hot505 Operates Within the Law

Our legal terms set out the rules that govern your account, your use of the platform, and how we handle your data — including payments made through DANA, OVO, and GoPay.

Jurisdiction-dependent accessAccount terms apply at registrationDANA, OVO, GoPay covered under payment policyData handled per retention rulesContact us to request changes
hot505 How hot505 Operates Within the Law
HOW WE HANDLE THIS

Cookies, Data, Security and Your Rights

Our platform collects only the data needed to run your account — wallet identifiers for DANA, OVO, or GoPay, device type for mobile access, and session data for security. We do not sell this data. Below is how we handle each key area.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see how the platform loads on mobile. You can adjust cookie settings in your browser at any time.

Account Security

Every login is protected by OTP verification sent to your registered number. If you notice unrecognised activity, contact support immediately and we will lock the account.

Data Retention Rules

Account records — including wallet transaction history for DANA, OVO, GoPay — are retained for as long as your account is active and for the period required after closure.

Your Right to Request Changes

You can request access to, correction of, or deletion of your personal data by emailing our support team. We confirm receipt within one business day and complete valid requests promptly.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

Have a question about your account terms, a payment dispute through GoPay or OVO, or a data request? We have dedicated contact paths for legal and policy matters. Use the channel that fits your situation — routine account queries go through live chat, while formal legal or data requests should come via email so we can track and respond within the required window.

Live Chat Support For account-level questions about terms or wallet policy — DANA, OVO, GoPay — our live chat team handles queries during active service hours.
Email for Formal Requests Send data access, correction, or deletion requests by email. We log each request and respond with a reference number so nothing gets lost.
Account Help Centre Our help centre covers the most common legal and policy questions — wallet verification steps, account closure process, and what data we hold.

Common Legal and Policy Questions

Below are the questions we hear most often about account terms, data rights, and eligibility. If your question is not here, use the email contact path above.

Access depends on local law and is available only where local regulation permits. You are responsible for confirming this applies to your location before registering an account.

We collect the information needed to verify your identity, link your payment wallet — DANA, OVO, or GoPay — and secure your account with OTP login. No unnecessary data is requested.

Send a data access request to our support email. Include your registered account ID and we will confirm receipt within one business day, then process the request accordingly.

Yes. Submit a deletion request via email. We will remove data that is not legally required to be retained, then confirm once the process is complete.

Our account terms apply equally regardless of which wallet you use. Each wallet provider — GoPay, DANA, OVO — also applies its own terms, which sit alongside ours.

Wallet identifiers linked to your account are retained for the legally required period after closure, then removed. We do not use them for any purpose after your account is closed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.