Reference

What You Agree to When You Use hot505

These terms set out how your account works, what we expect from you, and what you can expect from us. Availability depends on local law and eligible regions, so read this before you open an account or make a deposit via DANA, OVO, or…

Account eligibility applies by regionDANA, OVO, GoPay deposits coveredAccount access subject to local lawTerms updated when rules changeSupport available for any term query
hot505 What You Agree to When You Use hot505
CONTACT OUR TEAM

Reach Us About Any Terms Question

If a clause is unclear or you believe a term has been applied incorrectly to your account, contact our support team directly. We handle terms queries through live chat, email, and our in-app message channel. Players in Bekasi and across Indonesia can reach us through the same channels — there is no region-specific queue.

Team online

Live Chat

Open the chat window from your account dashboard. This is the quickest path for urgent terms or account-access queries — responses come through in the same session.

Email Support

Send your query to our support address listed in your account profile. Include your registered wallet type — DANA, OVO, or GoPay — so we can pull the right account record.

In-App Message

Use the message tab inside the hot505 mobile interface. Your conversation history is saved there, which is useful if you need to follow up on a terms dispute or wallet mismatch.

HOW WE HANDLE IT

Account Security and Data Under These Terms

Your account data — including your registered wallet details for DANA, OVO, or GoPay — is held securely and used only for the purposes described in these terms. We do not share your personal information with third parties outside of what is required to process your transactions or comply with applicable regulations in your region. You can request a summary of the data we hold on your account at any time through our support channels.

Wallet Data Security

Your DANA, OVO, or GoPay wallet number is stored under account-level encryption. It is used only to process your deposits and verify your withdrawal destination — nothing else.

Account Retention

We retain account records for as long as required by applicable regulations. If you close your account, we will tell you how long your data is kept and under what conditions it is deleted.

Cookie and Session Data

We use session cookies to keep your account logged in during a mobile session. You can manage cookie preferences through your browser or device settings at any time.

Requesting Account Changes

To update your registered name, phone number, or linked wallet, submit a request through live chat or email. We verify identity before making changes to protect your account from unauthorised edits.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice. If yours is not here, reach us via live chat or email from your account page.

Access depends on local law and whether your region is in our list of eligible areas. Check your account registration page to see if your location is supported.

Multiple accounts under the same identity breach our terms. We may suspend all linked accounts and place a hold on any pending withdrawal until the matter is reviewed.

Yes. All wallet deposits — whether via DANA, OVO, or GoPay — fall under these account terms. Each deposit must come from a wallet registered in your own name.

We notify you through your account notification channel when material changes are made. Continuing to use your account after that counts as accepting the updated terms.

Contact our support team via live chat or email from your account dashboard. We will provide a summary of the data linked to your account within a reasonable timeframe.

Raise it with our support team directly — live chat is the quickest route. Give us your account ID and the specific clause in question so we can review and respond properly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.